Q: What is StoreBridge return policy?
A: StoreBridge has a 14 days return policy which means you can return your order anytime within 14 days after delivery is done as long as the product is in the original unused condition with all original tags intact and is not damaged.
Q: How do I return a product on StoreBridge?
A: To return a product go to My Orders section. Once you are in the My Orders section, you have the option to return individual products in your order.
Q: How long would it take for me to receive the refund of the returned product?
A: Once you return a product, your refund will be processed in 2-3 working days from the date of receipt of your returned product in the store or warehouse depending on the payment mode you chose. Refunds will be processed within 2 hours from the time of receiving the product in store or warehouse in case the payment mode is pre-paid (i.e. Net Banking, UPI, Wallets etc.)
Q: How do I return multiple products from a single order?
A: There is an option to return multiple products from a single order. Go to My Orders & select the order in which you return a few products. Then click on return items & select your reason. After that, select the products you want to return.
Please note, this option is not available for set products.
Q: Does StoreBridge pick up the product I want to return from my location?
A: Yes, as long as your pick up address is the same as your delivery address.
Q: Why was my return request declined?
A: Your return request may be declined due to the following reasons.
1.Original tags are removed from the product.
2.Product is stained, damaged or torn.
3.Product is used or washed.
Q: Why did the return pickup of my product fail?
A: Return pickup of your product might fail if the return pickup executive was unable to locate your address or if no one was available at the address to hand over the product. Usually in such circumstances the executive will try to reach you on your mobile number.
Q: How do I request a pickup again if the first attempt failed?
A: If the first pickup attempt failed, we will set up another pickup date and time and communicate the same to you.
Q: What is the StoreBridge exchange policy?
A: Unfortunately we don’t support exchanges for now. However you can return the product and place another order on our app/website.